Solving Problems,
Shaping Experiences,
Delivering Outcomes
Strategy, Research & Design for Complex Organizations
My work spans the full arc from discovery to delivery, research, and stakeholder alignment through to design, build, and adoption.
Industries include financial services, healthcare, manufacturing, R&D, and supply chain.
Clients have included John Hancock/Manulife, Entegris, State Street, CVS,
Boston Scientific, American Express, and others.Case studies are password-protected. Reach out for access, and we can find a time to walk through what's most relevant to you.
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Whether it’s discovery research, opportunity definition, service design, vision-setting, workshop facilitation, or design strategy, I bring insights and expertise from hundreds of projects to help tackle your unique challenges. Let’s discuss your goals, review relevant past work, and craft an approach tailored to you.